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Privacy Policy

Last Updated: July 30, 2026

This Privacy Policy describes how Fegla collects, uses, and protects your personal information when you use our platform, website, and mobile app (collectively, "Services"). We may update this policy — material changes will be notified by email or in-app notice.

1. Acceptance

By using our Services, you accept this Privacy Policy. If you disagree with any part, discontinue use immediately.

2. Information We Collect

You provide:

  • Identity: Name, date of birth, photos, phone number, email, password
  • Profile: Gender, interests, preferences, language, location, dietary restrictions
  • Payment: Card details (processed securely via PCI DSS-compliant partners — we don't store full card data)
  • Transactions: Booking history, amounts paid, timestamps
  • Communications: Chat messages, support requests, feedback, survey responses, event reviews

Collected automatically:

  • Device info (IP address, OS, browser, device ID)
  • Usage data (pages viewed, clicks, feature interactions)
  • Crash logs and performance data
  • Broad location (city/country level)
  • Cookies and similar technologies

From third parties:

  • Social login data (if you sign up via Google, Facebook, or Apple)
  • Referral information from friends who invite you
  • Analytics and advertising network data

3. How We Use Your Information

  • Providing Services: Account creation, AI-powered matching, booking processing, event coordination
  • Communications: Booking confirmations, reminders, account notices, customer support
  • Improvement: Analytics, personalization, quality assurance, staff training, research
  • Security: Fraud detection, identity verification, platform safety
  • Legal: Regulatory compliance, terms enforcement, dispute resolution
  • Marketing: Promotional offers and event recommendations (you can opt out anytime)

4. Anonymized Data

We may anonymize or aggregate data so it no longer identifies you. This data can be used for any business purpose — analytics, improving matching algorithms, marketing, and security.

5. Legal Bases for Processing

We process your data based on: (a) our contract with you (providing Services); (b) our legitimate interests (improvement, marketing); (c) legal obligations (compliance, fraud prevention); and (d) your consent (optional features, third-party marketing).

6. How We Share Information

We never sell or rent your personal data. We share only:

  • Service providers: Cloud storage, payment processors, analytics, customer support — contractually bound to use data only for the services they provide us
  • Venue partners: Limited info (first name, dietary preferences) to facilitate events — not your full profile or contact details
  • Identity verification services: For fraud prevention
  • Legal/regulatory: When required by subpoena, court order, or to prevent harm
  • Business transfers: In case of merger or acquisition, with prior notice
  • Affiliates: As part of normal business operations

If you log in via a third-party service, that third party's privacy policy also applies to information shared through that connection.

7. Data Security

We use firewalls, encryption, access controls, and physical safeguards. Payment data is handled off-site by PCI DSS-compliant vendors and is not accessible to our staff. However, no online transmission is 100% secure — choose a strong password and notify us of any unauthorized access.

8. Data Retention

We retain your data for the life of your account, then for a minimum of six years or as needed for legal, accounting, or dispute resolution purposes. Marketing contact info is kept until you unsubscribe. Technical data (cookies, analytics) is kept up to one year after account closure.

9. Third-Party Services

If you connect third-party apps to your Fegla account, those third parties' privacy policies govern the data they collect. We're not responsible for their practices — we encourage you to review them.

10. International Transfers

Your data may be stored and processed outside Egypt where our service providers operate. We ensure appropriate safeguards consistent with this Privacy Policy and applicable law.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access & Portability: Request a copy of your data
  • Rectification: Correct inaccurate data (also available in account settings)
  • Erasure: Request deletion (subject to legal retention requirements — we'll mark your account "Closed" and retain only what's legally required)
  • Withdraw Consent: At any time, without affecting prior lawful processing
  • Restrict Processing: Under certain circumstances
  • Opt Out of Marketing: Via account settings or by contacting us

12. Contact

For privacy requests, questions, or complaints:

Email: feedback@fegla.app

In-app: Account Settings → Privacy

Last updated: July 30, 2026